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IMPORTANT INFORMATION CONCERNING OUR CATALOG 04/23/2020

Dear Valued Members:

 

In addition to COVID-19 forcing an overall surge in demand for our products, we also have a responsibility to our staff and community to comply with health and safety guidelines. Therefore, we are temporarily suspending marketing of frozen and refrigerated items in order to implement measures that comply with existing guidelines for workplace conditions and work through fulfilling existing orders for the remainder of the categories which we host.

 

What this means for you

 

We are temporarily limiting our catalog selection. Going forward for the next few weeks, we will be accepting orders from a limited selection. This is a temporary measure we have implemented. The expected lead time for orders placed on our catalog is approximately two weeks and 5 days in transit depending on the carrier's timeline.

During this time period we will work on fulfilling existing orders while implementing protocol to comply with safety guidelines.

 

We expect to reinstate our full catalog of products as soon as we work through all of the measures we implement. We appreciate your patience and understanding during these trying times.

 

 

 

COVID-19 Information. Please read. 03/24/2020

Dear Valued Members:

 

Please read this very carefully. As we try to navigate the challenging environment we are experiencing due to Novel Coronavirus, your orders may be severely delayed. This delay is the result of:

 

How we are impacted:

1. A stressed out supply chain: Due to an overwhelming demand for orders, we as well as our vendors and other logistics partners have experienced unanticipated strain that goes beyond all limits of our capacity. We anticipate this to continue for quite some time.

2. Data outages: As a result of the overwhelming demand we are experiencing, we are also struggling to update our data. Our partners have experienced the same issue and, likewise, are processing data improperly. Consequently, our entire data exchange has been deemed inaccurate. We are working to address this issue.

3. Fulfillment issues: As a result of the latest environment, our fulfillment operation has been impacted. This because we are in the process of aggressively expanding our staff while respecting the needs of staff that are unable to attend work due to their family commitments.  Aside from staffing issues, we have experienced a shift in customer preferences. The average package weight has approximately doubled  and we are shipping goods that are more fragile. This has caused our processing times to increase, thereby impacting our shipment schedule.

4. Carrier disruptions: Thankfully, we haven't had too many carrier issues with pickups. However, we have been advised that USPS Priority Mail packages may be delayed and FedEx packages to commercial addresses may be returned if no one is there to receive them.

5. Additional safety and sanitation issues: We have an added burden to properly sanitize our workplace and maintain a secure environment. This has cut into our efficiency.

We are monitoring these issues and continue to address them as we try to navigate this unthinkable chain of events. 

Here is what you can do to protect yourself:

1. Refrain from focusing on hot sellers. Prior to COVID-19 hand sanitizer and toilet paper were underperforming products. While they are all the rage right now, plenty of other products are in demand including cleaning supplies, canned goods, pasta, sauces and other staple items and baking ingredients.  Our data systems are under an extraordinary strain. If you're pursuing a products such as hand sanitizer and our system is showing it as in stock, you are placing an order at your peril. WE CANNOT GUARANTEE THE DATA. Use common sense and market products that are likewise in demand yet not so obvious.

 

2. Extend your lead-time: While a 1-2 day lead-time may have been acceptable previously, it is not completely impossible. Consumers are growing to understand that and are adjusting their tolerance to 2 weeks+. There is no need to offer a 2 day lead time when a 2 week lead time is now the norm.

 

3. Maintain thresholds: All of our staple inventory is selling out extremely fast. It may help market products in which we are showing high quantities and are not obviously out of stock throughout the country.

 

4. Notify your customers and set their expectations: We are in the midst of a public health crisis. While supply is not limited, the general supply chain is overwhelmed while demand for most grocery products seems unlimited.  Anything can cause a delay in shipment. For example, not enough staff may show up for work, computer systems overload, trucks break down, packing supplies may not even get delivered in time to pack orders. The possibility of failure at every level is completely realistic and may result in a chain reaction.

 

5. Bulk orders: If you plan on submitting a bulk order, please contact us before you place it to confirm we can accommodate. In some cases, the brand itself will insist that we refrain from allocating large amounts of inventory to a sole merchant.

 

6.  Plan for longer FBA Processing times: During these times we need to choose wisely as to whether we allocate time to ship hundreds of orders or work on processing 1 FBA order. Of course, we would like to do both but we simply can't under the circumstances. Therefore, FBA may experience slower than normal processing times.

 

7. Please do not overburden our customer service agents. Understand we are trying to do the best we can during very extreme times. Any sort of abuse, harassment or otherwise abusive behavior will not be tolerated and will be subject to a deactivation of your account.

 

Policy Considerations

Going forward, we are tightening our screening policy. All new account applications will be screened for the value that they can add to their community and customer base. We are giving preference to stand alone shopify sellers with an existing and functioning store as well as sellers with a brick-and-mortar.  We generally will not be approving accounts for marketplace sellers. As a result, approval times will increase substantially.

 

Additionally, we are weighing the possibility of not approving any new accounts at all during these challenging times. If we decide to do so, we will send a notice.

 

 

Thank you for your cooperation during this difficult time.

 

 

 

 

 

Your Feedback is Appreciated! 07/02/2019

Welcome to our newly redesigned ordering portal. Here, you'll be able to quickly search for the products you love, find products through our extensive catalog, read useful articles and connect with our support agents. Your feedback is important to us, so please let us know what you think.

 

Happy Dropshipping!

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